Reservations can be made via phone or e-mail. When wanting to reserve an initial deposit must be made of $100. This can be done online via venmo or e-mail/phone with a credit card number. The balance is payable the day of the event. We accept cash, venmo or card.
When trying to reserve by phone please leave a message if the voicemail picks up. The phone is always with is and we check it all day. We do check e-mails throughout the day as well.
*All Clients making cancellations more than 30 days in advance will receive a full refund of their deposit or credit toward a future date.
*All Clients making a cancellation 14-30 days in advance will only be issued a credit of their full deposit amount to be used toward a future date.
*Any Cancellation made within 48hrs-14days of the reserved date with forfeit the deposit.
*Any cancellations made with less than 48 hours or no shows will forfeit the deposit and will be charged or invoiced for the full guiding fee owed unless we can rebook with another client.
*In cases where the trip is cancelled by the guide due to inclement weather (Guides decision), the day can be rescheduled or refunded (Clients choice).
*In cases when the trip is cancelled by guide and no replacement can be put in place the deposit will be fully refunded.
Why a deposit?
Our Guides are professionals and often this is their source of income or they take a day off from work to Guide as it is our passion. With this in mind that is why we implemented a cancellation/refund policy that we believe is fair for all parties.
All clients will be required to sign a release of liability waiver and medical form prior to participation. Individuals under 18 must have parental consent and signed waivers. Although everyone's safety is our highest priority it must be understood that we do not control the environment and that all adventure involves risk and are inherently dangerous relative to other recreational pursuits. We encourage everyone to consider these facts when deciding to engage in these activities.